While every organization's culture includes spectrums of openness to change and the methods that will work to influence positive change can equally vary to accommodate that culture, the starting point is always assessment. Who are we? Why are we as we are? And how can we move towards being an organization that is more collaborative and open to knowledge collection, retention and sharing in a manner that will succeed? First, we need to discover what exists, good and bad and apply the right context that will encourage desired behaviors using appropriately engaging tools and methods.
Read Matthew Scharpnick's insightful article on designing learning organizations here: http://www.ssireview.org/blog/entry/designing_a_learning_organization