Join my friend and colleague Tim Blek, aka @ieDaddy - http://iedaddy.com - tim@iedaddy.com tomorrow night (5/16/13)  at the Orange County SharePoint User Group http://ocspug.org/SitePages/Home.aspx where he will give a presentation about Social Enterprise and Gamification. https://twitter.com/search?q=%23OCSPUG&src=hash

Not sure which Wiki package to use in your organization? Use the Wiki Choice Wizard to help you choose!

http://www.wikimatrix.org/wizard.php

Interesting webinar I recently attended by Social Media Today on "The Global Customer Experience: Getting It Right".

Tweet from Beth of Social Media Today:

BethSomplatsky Shout out to @sandy_carter @gianforte @FedEx@EYellin for gr8 webinar the global customer experience: getting it right #smtlive

Knowledge Management Takeaways:

Developing a multi-channel strategy to author content for customers and also tying social channels into customer response:

Greg Gianforte says, "On the technology side, when you create content for your customers, you need a knowledge base that your customers can access. It needs to be in many languages. And you don't want to lose the thread across the language translations. Your KB tool needs to be able to deal with these issues and many today are designed to do so. So nowadays, people Tweet their problems and expect the company to be listening. They don't want to call, they expect the company ...

read more

I like the all inclusiveness of cradle to grave support ticket tracking and ease of attaching to a Knowledge Base. The context of relationship tracking stands this out from disparate ticketing systems, a SharePoint quasi knowledge base and a human being to coordinate it all.

http://www.desk.com/features/content-management

"Knowledge is power. Desk.com's content manager makes it easy to build a knowledge base of "one-right-answers" and make them available to customers and your team. No reinventing the wheel. No wasting time. Just expert knowledge at everybody's fingertips."

Finally, a desktop version of Prezi! 

My Prezis from Graduate School on Knowledge Management, Organizational Development theorists and a business plan for a healthy fast-food restaurant.  

http://prezi.com/user/markattew/

Google Enters The Social Enterprise With Public Debut Of Google+ For Businesses, Free Through 2013

http://techcrunch.com/2012/08/29/google-enters-the-social-enterprise-with-public-debut-of-google-for-businesses-free-through-2013/

Microsoft (MSFT) has agreed to acquire enterprise social networking company Yammer for $1.2 billion, according to a report in the Wall Street Journal. The move extends Microsoft's reach into corporate information technology and lets it compete more thoroughly against Google (GOOG) by bolstering its cloud computing offerings.

http://www.cbsnews.com/8301-505124_162-57453897/microsoft-buys-yammer-for-$1.2-billion/

(Credit: Erik Sherman)

Looks like an interesting forthcoming read on the role of communication in tacit knowledge transfer. Will be keeping my eye out for this one.

Communication and Knowledge Transfer: Theories and Cases in Journalism, Public Relations and Advertising (Series on Innovation and Knowledge Management) [Hardcover]

"This book brings together the theories of knowledge management and communication to examine the goals, functions and effects of knowledge management on journalism, public relations, and advertising. Through numerous case studies, it investigates the critical inter-relationships between communication and knowledge creation in theory and practice. It also examines the dynamics of knowledge transfer, tacit knowledge, and the challenges of harnessing, transferring, and sharing tacit knowledge. It offers new insights into knowledge transfer and provides practical recommendations to organizations, students, academics and mass communication practitioners."

I had the distinct pleasure of being judged not only by the chair (Kathy Duncan) of the Master of Science of Leadership and Management (MSLM) program but the University President (Devorah H. Lieberman) herself (and a few nervous looking prospective students).

Overall, the presentation (The Synthesis of Collaboration: A Study of Integrating Web 2.0 Technologies into Knowledge Management in the Social Media Industry) went well, Q&A went well and I should soon have something to put inside that diploma frame I bought back in January.

 

Posted to the Quora community of Knowledge Managers for their experience, expertise and lessons learned. I am a big believer in learning vicariously.

Knowledge Management: What is the most all-inclusive internally-focused social media/intranet/collaboration and knowledge management platform on the market today?

Edit on 5/20/12 - To clarify my question. 

After some more research, I believe what I am after is something that does what is described here: Enterprise Social Software

I'd like to be able to do most of these in one system, but I'd be open to ideas of mixing and matching systems if it make logical sense.